Welcome to the Incaspin Casino Loyalty Program, designed exclusively for our registered members in Spain https://incaspins.es/legal-and-affiliates/. This set of terms outlines all you need to know about how the program works, from gaining points on your top games to unlocking exclusive rewards and benefits. By signing up for our loyalty program, you agree to these rules, so we encourage you to read them carefully. Our goal is to deliver a transparent, fair, and engaging experience that rewards your play and commitment over time. If you have any questions after examining the following sections, please get in touch with our support team—we are always here to help.

Entitlement and Automatic Enrolment

All joining Incaspin Casino players who have thoroughly confirmed their account and reside in Spain are automatically registered in the loyalty program as soon as they submit their first real-money deposit and put a qualifying wager. There is zero additional application process or opt-in needed, which means you commence earning points from your very first bet. To stay eligible, you must maintain a unique active account and make sure that your personal and payment details are kept up to date. The program is open solely to persons who are at least eighteen years of age, as stated by Spanish gambling regulations, and any infringement of the age condition will result in immediate exclusion from the program.

Employees of Incaspin Casino, its affiliates, and any third-party service providers personally engaged in the program’s operation are not permitted to join. We also keep the authority to exclude any participant who has previously self-excluded or whose account has been briefly suspended due to responsible gaming actions. Enrolment is individual and intransferable, and we rigorously prohibit the employment of scripted programs or robots to produce fake game behavior. Should we spot any form of interference, the account will be prone to invalidation, and all earned points will be lost without previous notice. By continuing active, you revalidate your qualification constantly.

Cashing in Loyalty Points

Once you have gathered a minimum number of loyalty points, you can convert them for a selection of rewards offered in the loyalty store. The most common redemption options comprise bonus cash with fixed wagering requirements, free spins on selected slot titles, and at times special merchandise or tournament tickets. Each reward type lists the number of points required and the corresponding terms, so you can make an educated choice before finalizing the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet instantly. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.

Redemption requests cannot be reversed once submitted, and points spent are permanently deducted from your loyalty balance. We do not allow the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless specified otherwise. There is no cap to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to adjust the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.

Protecting Your Account and Loyalty Rules

Ensuring your loyalty account stays secure is a shared responsibility. You are not to share your login details or let another person to use your account to earn points, as this is a serious breach of the loyalty terms. We regularly monitor account activity for suspicious patterns, such as quick point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will lead to the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is managed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.

Tier Benefits and Exclusive Perks

Each membership tier unlocks a collection of exclusive benefits designed to enhance your gaming experience and acknowledge your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members get a dedicated account manager who can help with personalised offers and priority support, plus a guaranteed birthday bonus that is credited automatically during the birthday month. At the Diamond level, we add bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits discussed individually. All tier-specific perks are open to periodic review, and we may offer seasonal surprises that are activated only for top-tier members, ensuring that the program remains fresh and competitive.

Earning Loyalty Points

Loyalty points at Incaspin Casino are earned every time you make a real-money wager on eligible casino games. The pace at which points accumulate varies by the game category, with slots generally adding at the highest portion and table games, video poker, and live dealer games paying at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers made using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are computed based on the settled wager amount, and they are added to your loyalty balance as soon as the game round is settled and confirmed by our system.

To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not earn points even if the outcome is good. The conversion ratio between euros wagered and loyalty points may vary periodically, and the current rate is always visible within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically deducted from your total. All awarded points are rounded down to the nearest whole number.

Loyalty Expiry and Forfeiture Rules

Unused loyalty points will lose validity if your account remains totally inactive for a period of one hundred and eighty consecutive days. Inactivity is characterized as no real-money wagers, zero deposits, and no logins during that time frame. Once points are lost, they are permanently cancelled and may not be reinstated, including if you later resume play. To preserve your balance valid, just log in to your account or submit a qualifying bet at least once every six months. We send automatic email reminders to Spain members before any points become void, providing you a fair opportunity to redeem them. This expiry policy ensures the program remains sustainable for all participants and avoids dormant balances from building up without limit.

In addition to inactivity-based expiry, we reserve the right to revoke all or part of a member’s loyalty points in cases of confirmed fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is terminated by choice, any outstanding points are lost right away and cannot be moved to another player or exchanged to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will forfeit all accumulated points. For sectional forfeitures following a minor terms violation, only points earned during the relevant period of misconduct are deducted, and we will notify you in writing of the precise adjustment made.

Status Ranks and Advancement

The loyalty program offers multiple tier levels, starting from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your advancement through these tiers is dependent on the total number of loyalty points you collect over a rolling evaluation period that begins from your enrolment date and resets at the end of each calendar half-year. As soon as you achieve the required point threshold for the next level, your account is elevated automatically, and you will immediately start enjoying the improved benefits attached to that tier. Spain members can check their current standing and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.

Tier status is reassessed at the end of each evaluation window, and if you have not gathered enough points to keep your current level, a soft downgrade will apply. For example, a Platinum member who no longer meets the Platinum point requirement will be moved to Gold rather than sliding all the way back to the initial tier. This buffer is created to recognise consistent play and give you a fair chance to regain your status during the next cycle. Points earned during a higher-tier period do not expire when a downgrade occurs, and any tier-based perks that were already issued, such as birthday bonuses, remain valid for the remainder of their validity window.

Alterations and Termination and Termination

We continually review the loyalty program to ensure it stays equitable, engaging, and compliant with Spanish and European regulatory standards. As such, we reserve the right to modify these terms, modify earning rates, restructure tiers, or alter the available rewards at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be introduced without prior individual notice, but they will always be shown in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.

In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will retain full access to your points balance and reward store, and we will urge everyone to redeem any points before the final day. Points that remain unused after the program ends will lapse and will not be compensated with cash or any other form of credit. We assure that no negative retroactive changes will be made to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is ensuring fair treatment at every stage.

FAQ

What is the process for joining the Incaspin Casino loyalty program as a Spain member?

You do not need to sign up separately. Every registered player who completes the full verification process and makes a initial real-money deposit is instantly enrolled. There is no opt-in fee or sign-up form, so you begin earning loyalty points from your initial qualifying bet. Just play eligible games, and your progress will be recorded in your account dashboard.

Am I able to combine points from multiple accounts or transfer them to a friend?

Absolutely not. The loyalty program is strictly limited to one account per person, and points are cannot be transferred under any conditions. Combining points across different accounts, even if they mexico.as.com belong to the same home, is not allowed and may lead to point forfeiture. If you accidentally created a duplicate account, contact support to resolve the matter before attempting any redemption.

What happens to my loyalty points if I don’t play for a prolonged time?

If your account shows no wagering activity, zero deposits, and no logins for 180 consecutive days, all unused loyalty points will expire. We send advance email alerts to Spain members before the deadline, so you have a chance to avoid forfeiting your points. A single login or a small qualifying bet is adequate to reset the inactivity timer and keep your points.

Can tier-based benefits like faster withdrawals apply immediately after upgrading?

Yes. Once you collect enough points to attain a higher tier, your benefits are activated automatically and are accessible right away. For example, if you attain Gold status, faster withdrawal processing times become active for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.

Are there any restrictions on which games count towards earning points?

Most real-money casino games help to point accumulation, but contribution rates are not uniform. Slots typically earn points at the full rate, while table games, video poker, and live dealer games may add at a lower percentage. Wagers submitted with bonus funds or free spins are excluded from earning loyalty points. You can always verify the exact contribution rate for a specific game in its information section.

In what way can I see my current loyalty point balance and tier progress?

Your up-to-date point balance, tier status, and the number of points needed to achieve the next level can all be seen in the loyalty section of your account dashboard. This area also lists any active benefits and links to the reward store. We suggest reviewing your progress regularly, especially before the half-year tier reassessment, so you can organize your redemptions and maintain your status.